Refund policy

Something not right? Email support@puptydes.com — we reply within one business day.

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Unopened Bottles

Return any unopened, sealed bottle within 30 days of delivery for a full refund of the purchase price. Email us first for a return authorization — returns sent without one can't be processed. Original and return shipping are not refunded.

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Opened Bottles

Opened bottles can't be returned or resold. But if you're not happy, tell us. Email us within 30 days and we'll review your order individually. Depending on the situation we may issue a refund, a replacement, or store credit — usually with nothing to send back.

This is a case-by-case review, limited to one order per customer or household.

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Damaged or Incorrect Orders

Email us within 7 days of delivery with photos and we'll make it right.

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Refunds

Approved refunds are issued to your original payment method within 5 business days. Your bank may take another 5–10 business days to post it.

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Before You Dispute a Charge

If anything looks wrong, email support@puptydes.com first. We'd rather refund you than fight a dispute and we can usually fix it same day.